Is there a Minimum order quantity ?Yes, majority of our stock lines have a minimum order quanitty of 100pcs or more. (with exception to Ripfast, Strapline, Webbing , Shockcord and Elastics and products with a high value) We advise you to purchase smaller quantities via our stockists .A link will be found within the product and link to our stockists page. | ||
Is there a minimum order charge ?Yes, there is a minimum order charge of £25.00 (including Vat) | ||
Can you ship to any country ?We can ship to most countries worldwide and will be very pleased to quote for your shipping requirements, or you may arrange your own service if you prefer. | ||
How much is postage and packing?We offer FREE SHIPPING to all UK Mainland only this does not include Isle Of Wight, Channel Islands etc | ||
Can you deliver goods to my home address ?Yes , we can. But please make sure that someone will be at home to receive the goods and sign for them, our goods are either delivered by Royal Mail or courier dependant on size of parcel and will require a signature. Goods by courier will only be delivered Monday to Friday during normal working hours. | ||
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How long does it take for an order to be delivered ?Orders received before noon for items in stock are normally shipped the same working day using either Royal Mail or Parcel carrier service - and these often arrive next day (on the UK mainland). The vast majority of web orders arrive at their destination within 3-5 days of the order being placed. | ||
I am entering my card payment details and Card Save is asking for a Password/Pin number why?This means you card is registered to 3D secure and you need to provide a pin number/password you registered the card with. If you have forgotten these details you will need to contact your bank for assistance and your order will be automatically cancelled. | ||
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Do you have privacy for my information ?ACE Supplies UK Ltd is registered under the Data Protection Act 1998 as a Data Controller. Any customer or client information given to us is only used in the course of our business and is not disclosed to third parties. | ||
Do you handle back orders ?If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. | ||
What are the tax charges ?For orders made from the UK or the European Union , 20 % VAT is added. All orders outside Europe are exempt from VAT | ||
I cannot find what I am looking for, can you help ?Yes of course we can. Click the contact details tab on the left, and send your query direct to us, email us sales@acesupplies.co.uk. Phone or fax your enquiry, we will be delighted to help. | ||
I do not have a credit/debit card can I still buy from you ?Yes, we can take payment by bank transfer. Credit facilities are also available to larger customers(subject to status) | ||
Can I collect my order in person?Yes but you would need to place your order via the phone. Collection times will be discussed at time of order. | ||
Who is responsible for suitability of the product to the application?We do not assume responsbility for defects, or injury caused by misuse, abuse, alteration, repair by others, or suitability as to applications or load bearing strength. Any comments given by ACE Supplies pursuant to a purchasers request and relating to application or load bearing suitability are on a strictly gratuitous basis and ACE Supplies assumes no reponsibility for purchaser acting in reliance upon such comments. It is the responsibility of the purchaser to ensure that products are tested thoroughly in their actual end use of applications to determine their suitability for purpose. | ||
How do I find your Special Offers Lines or Clearance Lines ?Just type in the words Special Offer or Clearance and it will list all products on offer. Alternatively scroll down the product sections on left hand side and find the Special Offer and Clearance section. |
