We can ship to most countries worldwide and will be very pleased to quote for your shipping
requirements, or you may arrange your own service if you prefer.

How much is postage and packing?

Any web order up to value of £12.50 will be subject to £3.50 postage and packing charge
Orders for £12.51 - £49.99 will be subject to £7.50 postage and packing charge
Orders over £50.00 will be subject to £10.50 postage and packing charge
Web Orders over £100 (ex vat) carriage paid(UK Mainland only does not include Isle Of Wight, Channel Islands etc)

Overseas shipments will be based on weight and size and we would notify you of these charges prior to processing the order.

What if my my goods don't arrive when expected ?

If your goods have not arrived within 5 working days of the date given on your order acknowledgment , please contact us by phone or email.

Can you deliver goods to my home address ?

Yes , we can. But please make sure that someone will be at home to receive the goods and sign for them, our goods are either delivered by Royal Mail or courier dependant on size of parcel and will require a signature. Goods by courier will only be delivered Monday to Friday during normal working hours.

How will my goods be delivered ?
All of our deliveries are sent out either Royal Mail (recorded service) or courier and WILL require a signature. Please ensure that you give us a delivery address where there is someone to accept parcels during the normal working day.

All overseas deliveries will receive notification of cost of shipment prior to any payments being taken. You will receive an email from Sales confirming the total and you will then need to acknowledge acceptance of this, along with payment arrangements.

How long does it take for an order to be delivered ?

Orders recieved before noon for items in stock are normally shipped the same working day using either Royal Mail or Parcel carrier service - and these often arrive next day (on the UK mainland). The vast majority of web orders arrive at their destination within 3-5 days of the order being placed.

However, this is not guaranteed and if you want a special Timed delivery, or for deliveries to Northern Ireland, Channel Islands and the Highlands area or for overseas shipment please liaise with our sales team Tel 01952 216878

I am entering my card payment details and Sage Pay is asking for a Password/Pin number why?

This means you card is registered to 3D secure and you need to provide a pin number/password you registered the card with. If you have forgotten these details you will need to contact your bank for assistance and your order will be automatically cancelled.

You can always contact our Sales Team to manually place your order Tel 01952 216878

3D secure stands for 3 Domain Secure. There are 3 parties involved in the 3D Secure Process which are: The Vendor, The Acquiring Bank, Visa & Mastercard.
3D secure is the latest fraud prevention initiative launched by the card schemes as a more secure methods for authenticating the shopper at the time of the transaction.

Do you have privacy for my information ?

ACE Supplies UK Ltd is registered under the Data Protection Act 1998 as a Data Controller. Any customer or client information given to us is only used in the course of our business and is not disclosed to third parties.

From time to time, we may use your information to send you information of new products or services which we believe might be of interest to you - either by mail, fax, or email : if any time you wish to be removed from this mailing list, please call us on 01952 216878, Fax us on 01952 200871, or email us at sales@acesupplies.co.uk and we will remove you from our records.

Cookies are used on our shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' option.

Do you handle back orders ?

If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

What are the tax charges ?

For orders made from the UK or the European Union , 15 % VAT is added. All orders outside Europe are exempt from VAT

I cannot find what I am looking for, can you help ?

Yes of course we can. Click the contact details tab on the left, and send your query direct to us, email us sales@acesupplies.co.uk. Phone or fax your enquiry, we will delighted to help.

We have also added many keywords to the product database, so you could try searching for generic terms to see if you can locate the item that you want.

I do not have a credit/debit card can I still buy from you ?

Yes, we can take payment by bank transfer. Credit facilities are also available to larger customers(subject to status)

Can I collect my order in person?

Yes but you would need to place your order via the phone. Collection times will be discussed at time of order.