At Ace Supplies we supply OEM’s with buckles, webbing, hook & loop tape and so much more. Every day is a flurry of activity as we strive to provide our customers with the best products and services. Today, we’re taking you behind the scenes to show you what happens from the moment a customer places an order to the delivery at their doorstep.
The Order Call
The day begins with the ringing of a phone at our office in the heart of beautiful Shropshire. Euan, one of our dedicated team members, picks up the call with a cheerful greeting. On the other end is a regular customer placing an order for a variety of buckles and webbing for his growing business. Euan listens attentively, confirming each item and ensuring all details are correct. He thanks the customer for his order and assures him that his supplies will be on their way shortly.
Order Processing
With the order details finalized, Euan inputs the information into our system. The order is swiftly sent to the warehouse where our team is ready to spring into action. Each item on the list appears on the warehouse team’s screens, ready for picking.
Picking the Order
The warehouse team, led by Adrian, begins the picking process. They move efficiently through the aisles, selecting each item from the shelves with care. Every product is carefully checked against the order list to ensure accuracy. Once all items are gathered, they are placed in a dedicated area for packing.
Packing With Care
Next, the order moves to the packing station. Here, Andrew will take over. He carefully packs each item, ensuring that everything is secure and protected. Bubble wrap, packing peanuts, and sturdy Ace Supplies boxes are all part of the process to prevent any damage during transit. Each package is labelled clearly with the customers details and a tracking number is assigned.
Loading the Delivery Van
Once packed, the boxes are moved to the loading dock where our trusted courier is ready to load them into the van. The team double-checks the delivery schedule for the day, ensuring that all packages are loaded for the day.
Customer Satisfaction
The next day, the order arrives at the customers address. The order is handed over and signed for. The customer is pleased to receive his order so quickly and appreciates the care taken in packing the items.
Back at Ace Supplies
Meanwhile, back at Ace Supplies, the team is busy processing new orders, picking and packing, ensuring that each customer receives the same high level of service. It’s a continuous cycle of dedication and hard work, all aimed at keeping our customers satisfied.
Conclusion
At Ace Supplies, every order is handled with precision and care from the moment we receive your call to the moment the delivery reaches your doorstep. Our team works tirelessly behind the scenes to ensure that your experience with us is nothing short of excellent. We look forward to serving you and making your day a little easier with our reliable and efficient service.
Thank you for joining us on this journey through a typical day at Ace Supplies!
