Online Terms and Conditions

These terms and conditions form the basis on which you can visit and use our website. Please read them carefully as they contain important information.

General Terms and Conditions

This site is owned and operated by ACE Supplies UK Ltd of Unit C1(B), Stafford Park 4, Telford, Shropshire, TF3 3BA. If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please e-mail us at or telephone us on +44 (0)1952 216878.

These terms apply to all Retail sales made by ACE Supplies UK Ltd via the website. Business customers will find our full business terms here.

Privacy Policy

ACE Supplies UK Ltd is registered under the Data Protection Act 1998 as a Data Controller. Any customer or client information given to us is only used in the course of our business and is not disclosed to third parties.

From time to time, we may use your information to send you information of new products or services which we believe might be of interest to you - either by mail or email: if at any time you wish to be removed from this mailing list, please call us on +44 (0)1952 216878 or e-mail us at and we will remove you from our records.

How We Use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
This website will remember what is in your shopping basket and where you are in the order process.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to ACE Supplies UK Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Accuracy of Content

We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are exclusive of VAT.

Making a Purchase

We accept secure online payments via PayPal, Credit Card and Debit Card etc. Alternatively, if you want to discuss your purchase, or prefer to pay over the phone please call our Sales Team on +44 (0)1952 216878.

There is a minimum order value for goods of £25.00 (Inc. VAT) for purchases from our online store. Carriage charges are calculated at checkout, and are subject to VAT. There is also a minimum order quantity on most of our plastic fasteners of 100pcs, this is to be used in conjunction to our minimum order value and does not serve to replace it.

Please remember that it is the responsibility of the customer to determine the suitability of these products for use in their particular application.

Cancellation Rights

You will receive an order acknowledgement telling you when your goods are due to be shipped - If you are unable to accept the timescale given on the order acknowledgement and wish to cancel the order, please let us know by email (and in any case within 14 calendar days) to Items that are in stock are usually despatched and arrive at their destination within 2-3 working days.

If for any reason we have been unable to deliver your goods within 30 days or to agree a mutually satisfactory forward delivery date, you have the right to cancel your order.
All items are subject to availability. If the price of the goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable, then you have the right to cancel your order.

It is the responsibility of the customer to determine the suitability of the goods for use in their own particular application.

Tax Charges

Orders for delivery to the UK will be subject to VAT. Orders delivered outside of the EU are shipped tax free. Orders within the EU are shipped VAT free on receipt of a valid VAT number.

All products sold by ACE Supplies outside the UK are sold on a delivery and duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

Risk and Ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you.

Exclusion of Liability

Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


ACE Supplies UK Ltd does not assume responsibility for our products for any defects, injury or death caused by misuse, abuse, alteration, repair by others, or suitability as to applications or load bearing strength. Any comments given by ACE Supplies UK Ltd pursuant to a purchasers request and relating to application or load bearing suitability are on a strictly gratuitous basis and ACE Supplies UK Ltd assumes no responsibility for the purchaser acting in reliance upon such comments. It is the responsibility of the purchaser to ensure that products are tested thoroughly in their actual end use applications to determine their suitability for purpose.

Reaching Us

Telephone: 01952 216878
Fax: 01952 200871

Registered company address:
ACE Supplies UK Ltd, Unit C1(B) Stafford Park 4, Telford, Shropshire TF3 3BA
Company Registration Number: 3006923